Shipping policy

Processing & Shipping Times

Orders are processed and shipped within 1-2 business days of receiving payment. Please note that we do not ship on Saturdays or Sundays. Orders placed on weekends or holidays will be processed on the next business day.

Delivery Timeframes

While we strive to use the fastest and most reliable couriers, overnight and two-day delivery are not guaranteed. Estimated delivery times provided at checkout are based on carrier estimates and may vary. Cutoff time for same day shipping is 11am.

Delays & Unforeseen Circumstances

We are not responsible for shipping delays due to weather conditions, carrier disruptions, natural disasters, or other unforeseen circumstances beyond our control. Once an order has been shipped, the delivery timeline is dependent on the courier.

Tracking & Responsibility

Once your package has shipped, you will receive a tracking number to monitor its status. Please ensure that your shipping address is correct before completing your order. We are not responsible for lost, stolen, or misdelivered packages due to incorrect addresses provided at checkout.

If you have any questions regarding your shipment, please contact us at info@katukina.us

 

Katukina.US is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer's responsibility (including tariffs, taxes, and other costs).